The package has been sent on Nov 26 and still has not arrived. Not a product but a shipping issue, but still disappointing!
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thank you for your feedback. Apologise that you have had difficulties with the shipping process. Has your order arrived as of today? We will aim to resolve and issues within the next 48 hours Edinburgh Skincare Company
交易日期: 25/11/2022
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GJ
Gail Jones
Feefo 驗證
Nottingham
3 years ago
Gail Jones說了有關 The Edinburgh Natural Skincare Company:
Thank you for your feedback and apologise that you have had issues with your order. Has your product arrived as of today? We will aim to resolve any issues within the next 48 hours Edinburgh Skincare Company
Thank you for your feedback. Apologise that you have encountered issues with your order. Has your product arrived as of today? We will aim to resolve any problems within the next 48 hours Edinburgh Skincare Company
產品評價
交易日期: 02/12/2022
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SP
Selena Pratt
Feefo 驗證
3 years ago
Selena Pratt說了有關 The Edinburgh Natural Skincare Company:
Updated when delivery was due although disruption due to Royal mail strikes
產品評價
交易日期: 20/11/2022
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SH
Steve Hopton
Feefo 驗證
3 years ago
Steve Hopton說了有關 The Edinburgh Natural Skincare Company:
Shocking Service. Keen to support local businesses but this is really poor. Appreciate the time of year and postal strike but really not acceptable. Unlikely to use again.
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thank you for the feedback. Apologies for the delay. Could you please email support@edinburghskincare.com so that we can resolve this for you?
SH
Steve Hopton
3 years ago
Upon reflection I am prepared now to review the product(s) on their own merit, whilst the delay was frustrating it has no bearing on the actual product.
I am particularly fond of the aftershave balm which is smooth, smells good and applies really well. A little goes a very long way. The face serum is similarly very good although I’ve not used it much the first impressions are positive
Sort the communication and delivery issues out and we could have a winner here.
產品評價
交易日期: 26/11/2022
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可信賴顧客
Feefo 驗證
3 years ago
Order12/2; no gift yet. Although Im sure the product will be quality, Royal mail on strike is a huge delivery bummer.
交易日期: 02/12/2022
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HL
Helen Lightfoot
Feefo 驗證
3 years ago
Helen Lightfoot說了有關 The Edinburgh Natural Skincare Company: