The Edinburgh Natural Skincare Company 評論

Hi Dawn. I want to say how much I appreciate your feedback. I'm the Founder of the company and it's the most rewarding thing imaginable to have a great response from happy customers. I hope you have a lovely weekend. Tommy Crooks

Thank you Olivia. I'm Tommy the founder of the company. I've just seen this review and I thought I should personally reply in order to thank you for such a kind, thoughtful and generous response which you've obviously taken some trouble to write. We are absolutely committed to making the very best quality products we can using only nature's finest ingredients. I'm just very happy that we've managed to produce something that you like so much. If there's anything you need, please don't hesitate to contact us through our website. Your comment has made my day. Kind regards. Tommy Crooks

Thank you for giving us a 5 star review! I'm very happy that you like our products. We try really hard to make everything as perfect as we possibly can and we very much appreciate positive feedback like this. Kind regards. Tommy (The Founder)

Anna! What a wonderful review. I'd like to personally thank you for this and I hope you continue to visit our stores. As you probably know, we started back in 2010 and it's been a long hard journey to get to this stage. Great reviews like this are amazingly positive to read and make both myself and the entire team happy. Many thanks. Tommy Crooks (Founder)

Thank you for your positive feedback. We try hard to get it right and feedback like this makes it all worthwhile. Have agreat week! Tommy

"Great Products"! That is as good a review as I could ask for and I want to personally thank you for saying that. We work really hard to try and keep our customers happy and getting reviews like this is just fantastic. Many thanks. Tommy Crooks (Founder)

What a fantastic review! Thank you so much for that. I'm delighted you love the creams. When we started back in 2010, I used to make these creams personally at the kitchen table. The recipes are exactly the same as they were back then. What a memory...If there's anything else we can do for you, please don't hesitate to ask and thanks again for that kind and thoughtful feedback. Kind regards. Tommy Crooks (Founder).

Hi Karen. I'm Tommy the company founder. I believe we spoke and refunded you for the damaged products on or around October 9th. Please accept my apologies for the late reply. We have been looking at ways to improve our customer service since your attempts to get in touch were so unsuccessful, which must have been incredibly frustrating. I can only apologise and assure you that if you decide to visit our site again, which I hope you will, we'll do everything we can to make sure your experience runs smoothly and without incident. Kind regards. Tommy Crooks (Founder)

Thank you Margaret. Firstly, apologies for the late reply to your comment, we've been super-busy but I'm personally really happy that you're enjoying your hand cream and I hope you'll visit us again soon. Kind regards. Tommy

Carole! Thank you for your feedback. I wanted to say that the Luxury No.1 scent you chose was the very first scent I formulated. It was actually made at home when we were still working from the kitchen. It's still one of my very best formulations. I'm really pleased you like the handcream and I hope you'll continue to enjoy it. Please do come back if you require anything else. Kind regards. Tommy (The Founder)