Taxi2Airport B.V. EN 評論

Dear Sir/Madam, Thank you for taking the time to leave us some feedback. Each one of our customer's review is extremely relevant for us in order to improve our future services. We are terribly sorry to hear you experienced such a hassle at the beginning of one of our services. We completely understand how stressful this was for you, especially when landing in a new place for the first time and also when you took the time to arrange an easy and smooth pickup. Since we consider that the meet & greet service was not provided as booked, we have already activated the refund of the 5 € you paid. You will receive the amount back at your bank account within less than 4 business days. Furthermore, please be assured that we have already taken serious action with the driver from your transfer. Regarding to non-matching details, we always inform our clients that the driver details on the voucher may vary due to driver's availability. In some occasions, some of our local partners need to make last-minute unexpected changes when they re-schedule some transfer (because of a previous delay, an accident, etc.). Therefore, sometimes these details cannot be updated in our system on time, unfortunately. We would also to apologize and compensate you for all the effort you had to make to contact them, even though you booked to avoid this happening. This is why we have also sent you a separate discount code which you will be able to redeem on the next reservation you may book with us. We would be more than happy if you could give us a second chance to prove to you how our real hassle-free service is around the globe! Once again, please accept our most sincere apologies for this inconvenience. Kind regards, Taxi2Airport