Suttons 評論

I am sorry to hear of the delay with the Scarifier delivery. I can see it was despatched but was lost in transit with our couriers. The order was replaced and I am glad to hear it has finally arrived. I do apologise if you had to contact us on more than 7 occasions and for any inconvenience this may have caused. We do have a large team within our customer service department and I am sorry if your contact was dealt with by different operators. I can see we have responded to the emails you have sent and have been in constant contact with the supplier of this product to ensure the problem was resolved. Your comments are noted and we do appreciate you taking the time to leave your feedback.

Thank you very much for your 5 star review. I am pleased to hear you are happy with your plants and they were packed appropriately to avoid any damage. Your comments regarding our website are also appreciated and thank you for taking the time to leave your valued feedback.

Thank you for taking the time to leave your positive review. I am glad to hear you are happy with the quality of your order and delivery was prompt. Your comments are appreciated.

I am sorry to hear only one of the Viola Hanging Baskets was successful. This is most unusual so I have issued a refund of the order and apologise for any disappointment. Thank you for leaving your valued feedback it is appreciated.

I am sorry to hear you are disappointed with the plants you have received. The flowering time for these plants is generally January to April so please allow some more time for them all to produce their flowers.

Thank you for your review. We supply live products and make sure our customers receive their plants in excellent condition and at the optimum stage of development for growing on successfully. It is sometimes necessary to despatch plants a little earlier or later than originally planned and we do apologise if this was the case. We are sorry that we did not make you aware of any delays and we appreciate your comments and feedback given. Kind Regards, Suttons.

Thank you for your review. We are pleased to hear that you were happy with the speed of delivery and the packaging of your order. We are sorry to hear that we were let down by our carriers but we hope that this has not affected the quality of the plants received. Kind Regards, Suttons

Thank you for your great review! We are pleased to hear that you are happy with the quality of the blueberry plants received and we are sure you will be delighted with the crop produced. Kind Regards, Suttons

Thank you for your review. We sincerely apologise that our potato offer did not come off the price when you placed your order. We can see that our Customer Service Team have attempted to resolve this for you however it appears that there has been a system error which meant the refund didn't go through as expected and we can only apologise for this. We have resolved this for you and the refund should be back in your bank within 3-5 working days. Apologies for the inconvenience caused. Kind Regards, Suttons

Thank you so much for your five star review and your feedback. Your comments have been passed onto our team regarding delivery. We appreciate you taking the time to leave us with your feedback.