Great, personal service. Would be 5 starts, but when I booked my suite, it turned out that the hotel didn't actually have the one I booked available (even though they said they did), and they booked...
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Robbie
Suiteness
9 years ago
Hi Mat - truly appreciate your kind words despite the hotel error. We truly apologize for the issue. We have notified that property and will be giving you a credit. We also turned off the suite. The refund was issued immediately and typically takes 3-5 business days depending on bank. Thank you.
Regards,
Suiteness Concierge team
TC
Trusted Customer
9 years ago
No problem at all. I know the fault was with the hotel not communicating well with you guys. I appreciate the service your whole team has provided, and I certainly appreciate you offering a complimentary limo service on my trip, whether or not I book with you. That certainly shows character and the fact that you care about customer service, so I've changed my rating to 5 stars for the extra effort to please.
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TC
Trusted Customer
9 years ago
Trusted Customer說了有關 Suiteness:
Excellent and responsive customer service.
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可信賴顧客
9 years ago
They were helpful & responsive but there was a lull when I needed my itenerary to make sure my plans were squared away.
Robbie
Suiteness
9 years ago
Hi There -
Apologies for the delay on our side and if that caused any issues for you. We are rectifying this by tripling our staff in regards to concierges to make sure we are timely in all our responses. Thanks again for the feedback and would love to give you a credit in your next booking.
Thanks
Suiteness Team
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可信賴顧客
9 years ago
The service was wonderful and the concierge very helpful!
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TC
Trusted Customer
singapore
9 years ago
Trusted Customer說了有關 Suiteness:
Excellent service by Suiteness
Good
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可信賴顧客
9 years ago
Good service by Suiteness
Ease of site use
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可信賴顧客
9 years ago
Easy to book
Easy to book and they were in contact straight away!
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可信賴顧客
9 years ago
Excellent service by Suiteness
Cherie was so helpful. I like the choice of properties.
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可信賴顧客
9 years ago
Excellent
Excellent experience using Suiteness. Very responsive to questions which made booking our suite easy. Would highly recommend to anyone looking to book a suite in Vegas.
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TC
Trusted Customer
9 years ago
Trusted Customer說了有關 Suiteness:
Very happy xd
very excellent service went out of his way to make sure we got a room in las vegas xd. Will be looking forward to booking in future with suiteness and recommend this site to ever family and friends.
