Stephensons 評論

Hi, Thank you for sharing your feedback. I’m sorry to hear you had trouble reaching us and were disappointed with the volume of packaging used for your order. Our team is available Monday to Friday (9am–5:30pm) and Saturday (9:30am–3pm); outside of these times, our automated voicemail handles enquiries. We have attempted to call you back to discuss this personally, as we value your business. Regarding the packaging, we recently transitioned to 100% plastic-free materials. While these robust boxes are essential for our fragile wholesale items, we recognise that they can feel like 'overkill' for a single mini loaf tin. We are currently reviewing more streamlined solutions for smaller orders to ensure our sustainability efforts match the size of the item. We appreciate your honesty, as it truly helps us improve

Thanks for the 5 star review! It so good to hear that you found our delivery updates helpful. We look forward to hearing from you soon.

Thank you :)

Thank you for taking the time to send in a 5-star review.

Thanks you for leaving your review! We're very happy to hear you've had a great experience with us and that everything arrived on time for a smooth delivery. We look forward to hearing from you again soon!

Thank you for leaving your feedback! We're thrilled to hear you're happy with the service and products you've purchased. Good luck with the opening of your restaurant, we look forward to working with you again soon!

Thank you so much for the 5 stars.

Thank you for your feedback and for highlighting this. I’m very sorry to hear that some of your order arrived damaged. We have issued a credit to your account for the broken items. Please be assured we’ve followed up with both our warehouse and our couriers to improve our packaging and ensure more careful handling moving forward. We appreciate your patience and look forward to serving you again soon!

Thank you!