The service was excellent,
When we placed the order I used " auto fill" on the app but forgot the last time I had used the app the delivery address was our daughters in Scotland, getting it changed...
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可信賴顧客
16 days ago
交易日期: 05/08/2025
Very helpful. My discount was provided even though I had already purchased
Service for ordering and delivery was very good. We did not like the fact that we got charged postage as the wording stated that if we spent £60 or over postage would be free. The 2 mattress...
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Lyndsey
Star Linen
18 days ago
Hi ,
I am really sorry you weren't happy with the service you received, i have a looked at your order and it seems that the discount code you used took the order under £60 , however we are happy to refund the postage on this occasion as this your second order online with us. A member of our customer service team will be in contact to organise the refund.
Kind regards
Lyndsey
RN
Roland Neal
18 days ago
Thankyou for your reply it is much appreciated. We did not realise that the discount took us under the £60 so now we are aware of that we will consider that on future orders. If our postage could be refunded on this occasion it will make us a lot happier as we only ordered the additional flat sheet to get free postage.