Customer service is always excellent - people are friendly and helpful. Questions are always answered thproughly and product knowledge is good. Many thanks.
It did take longer than we were advised for Skipton to produce an offer letter, which delayed our completion, and when providing proof of source of funds, the agent at Skipton overlooked an essential...
閱讀更多
Skipton International
Skipton International
11 years ago
Thank you for your feedback, please let me know which agent you used and the essentional document that was overlooked, and I will follow up accordingly.
Kind regards
Jim Coupe
Managing Director
01481 730730
可信賴顧客
11 years ago
thank you for your response. We actually arranged the mortgage through the mortgage shop back in April/May (who had their own set of faults), but for providing this document, we dealt directly with Skipton, but I can't remember who with. We sent a scanned copy of a document proving the source of funds, which was missed, meaning that we were asked again for proof. After trying to find alternative proof, we resent the document, which it turned out was sufficient. We also ended up having to provide additional bank statements to bring the application up to date because of the initial delay between us submitting the application and it being processed. However we don't know whether the delay was with the mortgage shop or Skipton.
In the grand scheme of things, these were minor annoyances and Skipton did indeed sort out our mortgage, but they were things we probably could have done without when going through the stressful process of buying a house.
I found the process was extremely straightforward with no problems and issues. The staff couldn't have been more helpful and answered all questions without hesitation.
The guys at Skipton were highly knowledgeable and really helped us to understand what we needed to do in order to get a mortgage for our new house. I would recommend them without hesitation.
Our mortgage was very complex as we are doing a self build and Skipton flexed their rules to enable us to borrow the money needed for the project. Application and admin was painless!
Skipton International is an award-winning bank that provides a range of attractive Sterling and US Dollar savings products for private and corporate savers. In addition to being a leading mortgage lender in Guernsey and Jersey, the bank also provides mortgages on UK Buy-To-Let properties for expats and residents overseas.
Skipton International is an award-winning bank that provides a range of attractive Sterling and US Dollar savings products for private and corporate savers. In addition to being a leading mortgage lender in Guernsey and Jersey, the bank also provides mortgages on UK Buy-To-Let properties for expats and residents overseas.