Very friendly and knowledgeable. Both Alex and Laura were attentive, and found information and called back when they said they would. A very good customer experience.
We were enquiring about Swiss...
Great service. Listened to what we wanted and emailed us some options that suited our needs. Arranged for us all to fly from different airports. Friendly and helpful, and talked through the options...
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交易日期: 30/11/2018
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Feefo 驗證
7 years ago
Ok process, but felt like there was an attempt to rip me off on baggage pricing, which once I challenged was reduced by £50 PP.
Helen
Ski Weekends
7 years ago
Many thanks for your feedback and speaking with me a moment ago. As discussed EasyJet hold luggage prices fluctuate, as with their flight prices. Due to this, some of our Ski experts give an 'average' price of £45 for a 23kg hold bag as a guide. However when it comes to making the confirmed booking the actual price will be applied, in this case £20. I hope this helps to explain the situation. I am sorry that it wasn't made clearer that the price of £45 was a guide. I have discussed this with the Ski Expert and their manager to help avoid this is the future.
Jake was excellent! He was informative, gave some positive personal views which encouraged to me to book and responded to my 1001 e-mails in a speedy fashion.
Give him a raise!
The UK's leading provider of short break ski holidays. Enjoy 3 - 7 night ski breaks to the best resorts across Europe. We have more flexible catered chalet holidays than anyone else.
The UK's leading provider of short break ski holidays. Enjoy 3 - 7 night ski breaks to the best resorts across Europe. We have more flexible catered chalet holidays than anyone else.