Displaying the necklace inside the box is very poor.
The small pouch it was placed into resulted in 2 knots
in the chain on opening. This was bought as a gift & not
for myself.
Customer Service
Silver by Mail
9 years ago
Dear Miss Moore,
Thank you for your feedback. We sincerely apologise that you experienced a problem with one of our items. Please be advised that we are currently reviewing our packaging due to your feedback regarding the state your chain was in upon arrival. Thank you for bringing this to our attention and once again we apologise that this occurred and the inconvenience this has caused you.
Love these earrings,they are extremely light to wear.The earrings have a very slight sheen to them.Look lovely either when you are dressed up or wearing casual clothes.
I love silver by mail items and their gold jewellery too, however this is the first time I've been disappointed with the Moroccan sunset necklace
產品評價
Customer Service
Silver by Mail
9 years ago
Dear Ms Bloomfield,
Thank you for your feedback regarding the Morocco Sunset Necklace. We note, from our records, that you have been refunded for this item. We sincerely apologise that this purchase was not satisfactory for you and again thank you for your feedback regarding this item.
Thank you for your feedback. We sincerely apologise that you experienced a problem with one of our items. Please be advised that we are currently reviewing our packaging due to your feedback regarding the state your chain was in upon arrival. Thank you for bringing this to our attention and once again we apologise that this occurred and the inconvenience this has caused you.
Kindest Regards
Pip @ Silver by Mail