I love the Jewellery at Silver by Mail. I have been buying from the company for years. The quality is excellent and although the prices can seem expensive for some pieces, the designs are lovely and...
Both earrings came in individual cloth envelopes but together in the one box. I would have preferred individual boxes.
The earrings are excellent.
Customer Service
Silver by Mail
9 years ago
Dear Miss Richards,
Thank you for your feedback. We sincerely apologise that you received both pair of earrings ordered in the same box. This is not as per our packaging requirements and will be investigating this. Should you wish, we would be happy to dispatch another presentation box to you, free of charge. If you would be happy with this, please contact customer services so that they can action this for you.
Kindest Regards Pip @ Silver by Mail 0345 307 3297 contactus@silver.uk.com
As always a great service. Beautifully presented for what was an inexpensive item. The item itself was very good quality and just what I wanted. Would highly recommend. Many thanks
Thank you for your feedback. We sincerely apologise that you received both pair of earrings ordered in the same box. This is not as per our packaging requirements and will be investigating this. Should you wish, we would be happy to dispatch another presentation box to you, free of charge. If you would be happy with this, please contact customer services so that they can action this for you.
Kindest Regards
Pip @ Silver by Mail
0345 307 3297
contactus@silver.uk.com