Silver by Mail will never disappoint, superb service. Always prompt delivery. I love the quality of all of the products, so much attention to detail. Just perfect.
The necklace is lovely, however it arrived loose in a box and it took 15 minutes to untangle the chain. Customer service responded quickly to my request for appropriate packaging as this was a gift, ...
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Gareth
Silver by Mail
8 years ago
Dear Mrs Bremner,
Thank you for your feedback. We sincerely apologise that you experienced a problem with the packaging for your item. Please be advised that we are currently experiencing a change-over of our packaging which was the cause of the problem you experienced. This is a very regrettable situation for us and we can assure you that we have put in place alternative packaging measures to ensure this does not happen again.
Kindest Regards Pip @ Silver by Mail 0345 307 3297
My 11 year old Granddaughter loved these chime ball earrings. The little chocolate in the box was also much appreciated. I always buy from your website as the quality and delivery are excellent.
