Shuttle Direct United Kingdom 評論

We sincerely apologize for the inconvenience and frustration caused by this situation. Please be assured that we are currently handling your complaint and have contacted the relevant service supplier to investigate the matter. We are awaiting their feedback and will get back to you as soon as we receive an update. Thank you for your patience and understanding in the meantime. We truly appreciate it.

We’re very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused during your transfer. We’re disappointed to hear your comments regarding the service provided by the local representative and driver, as this is certainly not the level of customer service we expect our partners to provide. As your transfer was booked through a third party, we would kindly ask you to contact the agency directly regarding your booking. They will be best placed to investigate the issues you have raised and review what happened with both the local representative and the driver, as well as the cancellation and return transfer arrangements. Once again, we apologise that your experience did not meet your expectations and appreciate you taking the time to share your feedback.