Shuttle Direct United Kingdom 評論

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you experienced. We completely understand how frustrating it can be to arrive after a delayed flight and then have to wait further. Unfortunately, the waiting time occurred because a shared shuttle transfer was booked. Shared transfers operate on a schedule and require waiting for other passengers arriving on different flights, which can sometimes result in delays beyond our control. That said, we truly regret the discomfort this caused and understand that it negatively impacted your arrival experience. Your feedback is very valuable to us, and we will certainly take it into account to better inform future guests about what to expect with shared transfers. Thank you for your understanding, and we hope we’ll have the opportunity to provide you with a smoother experience in the future.

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the long waiting time you experienced at Las Palmas Airport. We completely understand how frustrating and inconvenient this must have been. After reviewing your booking, we can confirm that a shared shuttle transfer was reserved. Shared services involve collecting multiple passengers arriving on different flights, which can sometimes lead to longer waiting times, especially during busy travel periods. Also on this type of transfer the waiting time starts to count from when the customer present him/herself with the service supplier in the airport and NOT from when the flight lands. We regret that this led you to feel uncomfortable using the service for your return journey, and we appreciate your honesty. Your feedback will be passed on to our transport partner to ensure improvements are made. Thank you again for bringing this to our attention, and we hope we may have the opportunity to provide you with a much better experience in the future.