Staff did not listen to what I was asking for - so I was passed around numerous people and had to keep repeating myself. They sounded like automatons repeating themselves while not listening to me....
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Shield Total Insurance
Shield Total Insurance
9 years ago
We have listened to the recording of all of the calls made to our office and we accept that there was an unnecessary delay in sending the quote pack out to you, for which we apologise. We note that you have found the product and pricing acceptable and we hope to have the opportunity to improve our service levels to you in the future.
I received very good advice from the agent that helped and felt reassured that I had chosen the right level of cover for my needs at a competitive price.
Involved in a no-blame Collision on a Friday night took until following Tuesday to decide if a Welsh or English based firm should collect vehicle from recovery yard. Took until late on Thursday to...
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Shield Total Insurance
Shield Total Insurance
9 years ago
Thank you for bringing the issues to our attention. We are currently investigating and will respond when we have further information.
Shield Total Insurance
Shield Total Insurance
9 years ago
We understand your issue has been settled with the insurer. Thank you for your response.
I had a little trouble renewing my insurance with Shield as I can not do it online and opening hours are same as my working hours needs looking at other wise great
Well the process was simple & the price good. I have a self build so it's not been so easy to get insurance quotes. Also they actually respond to queries in good time.
Update. Getting a green card...
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.