PLEASE SEND YOUR RENEWAL REQUESTS TO CUSTOMERS EARLIER. I UNDERSTAND THAT MINE WAS SENT ON FRI. 4.5.18. BECAUSE OF THE BANK HOLIDAY ON THE 7TH THE EARLIEST THAT THIS COULD HAVE BEEN RECEIVED IN THE...
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Shield Total Insurance
Shield Total Insurance
8 years ago
We apologise that the delivery of your renewal did not arrive with you as promptly as you wished. Our records show that It was posted to you on 30th April for a 17th May renewal date and we sent you a reminder on 10th May. We hope this didn’t cause you inconvenience and that your policy will continue to serve you well.
產品評價
交易日期: 21/05/2018
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TC
Trusted Customer
8 years ago
Trusted Customer說了有關 Shield Total Insurance:
i could not fault the service that i received. the agent i spoke to was very polite and efficient. no downsides at all. thank you.
They failed to send out correct documentation 4 times. Eventually I gave up and cancelled. Despite saying they would investigate no-one has contacted me since.
Shield Total Insurance
Shield Total Insurance
8 years ago
Our sincere apologies for the issue you encountered. We did experience some errors in the documentation process at the time of your purchase and our procedures have been reviewed as a result.
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.