No response when asked why one of my seed packs were empty. Low germination rates despite optimal conditions.
Kate Cotterill
She Grows Veg
2 years ago
We are so sorry you feel this way. We didn't receive your first email and have reached out to offer to you a replacement for your empty seed packet and any advice we can help with on growing. Your good experience really matters to us, so we will do everything we can to resolve this for you.
Kate Cotterill
She Grows Veg
2 years ago
Thank you for your review. I'm afraid we didn't receive your email. Now and again our packing machine misses a pack and we always without exception replace an empty pack at no cost to you. Please do email us at orders@shegrowsveg.com and we will gladly replace it. In terms of germination rates, we test all our seeds and they achieve extremely high rates. We have a great blog on our website on troubleshooting germination issues as it's not something that our customers commonly come across. Any further problems, please do get in touch as we really do care about customer service here.
Website is clear & email received of update of order. Parcel arrived in cardboard box by Royal Mail. Very helpful that each packet of seeds had information on how to grow.
