Thank you for your feedback regarding your holiday with us in January this year.
I am disappointed that you felt your holiday was not value for money and you found the hotel isolated. I see from your booking that the majority of your holiday was spent at the Mandina Lodges which are in the African bush, so I am sorry the location was not as expected.
I do hope you enjoyed some elements of your holiday.
可信賴顧客
14 years ago
I only spent one night in the Ocean Bay and don't think I said isolated.
We spent most of our stay at the Ngala Lodge (Which is not in the Bush) and which was first class and the service and facilities were excellent. The service levels totally exceeded our expectations. It was just the Ocean Bay that we thought was run down badly maintained and overly pushy at trying to sell you other services.
The Gambia Experience
The Gambia Experience
14 years ago
Thank you for clarifying this. Your feedback will be passed on to our product team.
產品評價
可信賴顧客
14 years ago
It was just the Ocean Bay that we thought was run down, badly maintained and overly pushy at trying to sell you other services.
交易日期： 27/01/2012
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可信賴顧客
Feefo 驗證
14 years ago
Excellent service from A to Z
產品評價
交易日期： 09/03/2012
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可信賴顧客
Feefo 驗證
14 years ago
No problems of any sort and plesant to deal with
產品評價
交易日期： 26/04/2012
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可信賴顧客
Feefo 驗證
14 years ago
Nothing is any bother they will sort everything for you. Excellent !
We have travelled with the GE twice now. We had a few issues the second time around and felt our rep was slow to respond but the country is so lovely it makes up for most things!
產品評價
交易日期： 10/02/2012
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可信賴顧客
Feefo 驗證
14 years ago
They are brilliant and give such good service and advice
A very enjoyable stay in every way apart from a shortage of sunbeds at the beach and beach pool. Staff all very courteous.We feel the transfer system leaves visitors too exposed to baggage handling...
The Gambia Experience have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
The Gambia Experience have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
