Sephora 評論

Hi, thank you for taking the time to share your feedback and I'm very sorry to hear that your parcel hasn't arrived. I’ve looked into this for you and can see that we have already responded to your enquiry, but it seems we haven’t received a reply. Just in case our message didn’t reach you, I’ve reached out again directly to ensure we can resolve this for you as soon as possible. We kindly ask that you check your junk or spam folder, as sometimes our emails can end up there by mistake. Thank you for your patience and for giving us the opportunity to put this right. Warm Regards, Customer Care

Hi, thank you for taking the time to share your feedback and I’m truly sorry to hear about your recent experience. Please accept our sincere apologies for the inconvenience caused by the missing item and the delay in processing your refund. I completely understand how frustrating this must have been, especially as you needed the product for an important event. It looks like we did respond to your original email, so I’m really sorry if that didn’t come through to you. Just to be sure, I’ve now reached out to you again directly so we can help resolve this as quickly as possible. Thank you again for bringing this to our attention. We truly value your feedback and hope to get this sorted for you very soon. Warm Regards, Customer Care