Good Afternoon
Thank you for taking the time to leave a review.
We are sorry that you found our customer service during your order disappointing, all feedback received during the ordering process is appreciated whether positive or negative and we will strive to improve all aspects of our service and support.
Kind regards,
Julie
Customer Services Team
產品評價
Neil
Scotts of Stow
5 months ago
Good afternoon,
Thank you for your feedback, we are sorry that you have not received your order, I have emailed you directly regarding the issues you have experienced.
Kind regards,
Julie
Customer Services Team
I returned the bedspread 14 days ago requesting an exchange of colour. Evri have delivered the item but I have received no contact from Scott's.
Neil
Scotts of Stow
5 months ago
Good afternoon,
Thank you for your feedback, I have emailed you directly to resolve this situation for you.
Kind regards,
Julie
Customer Services Team
交易日期: 17/04/2026
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Feefo 驗證
5 months ago
Took quite a while to get here, but perhaps as it was so lovely, that many people had ordered one.
Neil
Scotts of Stow
5 months ago
Good afternoon,
Thank you for your 4-star review, we are delighted you are pleased with the service you received, and we are sorry it took some time for you to receive it, we hope we can assist you again soon.
Kind regards,
Julie
Customer Services Team
產品評價
Neil
Scotts of Stow
5 months ago
Good afternoon,
Thank you for your positive feedback, we are pleased you are happy with your item, we appreciate you taking the time to leave your review.
Kind regards,
Julie
Customer Services Team
An excellent service from start to finish. I had ordered several items which were due at different times so I received updates from Scotts to keep me informed of progress.
Neil
Scotts of Stow
6 months ago
Good afternoon,
Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Julie
Customer Services Team
產品評價
Neil
Scotts of Stow
6 months ago
Good afternoon,
Thank you so much for your positive feedback, we are pleased you are happy with your purchase and enjoyed reading your comments and observations, and we do appreciate you taking the time to leave your review.
Kind regards,
Julie
Customer Services Team
Neil
Scotts of Stow
6 months ago
Good afternoon,
Thank you for your positive feedback, we are delighted you are happy with the Free Standing Globe Leaf Lamp you purchased recently. We are always grateful for the comments our customers leave us and their experiences with shopping with us.
Kind regards,
Julie
Customer Services Team
The lady answered the phone was polite and friendly. She was patient with me and showed me where to look at the rules.
Neil
Scotts of Stow
6 months ago
Good afternoon Yu,
Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Julie
Customer Services Team
產品評價
Neil
Scotts of Stow
6 months ago
Good afternoon Yu,
Thank you for taking the time to leave your review. I am really sorry that you found this product unsuitable for you and it is correct that this is a hygiene sensitive item so therefore can't be returned unless it was unopened and obviously if the item was damaged or faulty we would of course accepted the return.
We have taken note of your observations and concerns and apologise for the disappointed this may have caused.
Kind regards,
Julie
Customer Services Team
Took months from order and payment to promised delivery of soup mug which then suffered several delays ending up with me cancelling order and getting full refund
Neil
Scotts of Stow
6 months ago
Good afternoon,
Thank you for your feedback, we are sorry that your order wasn't completed, occasionally there are delays beyond our control and unfortunately this was the case with your order. We do appreciate you taking the time to leave your review.
Kind regards,
Julie
Customer Services Team
產品評價
Neil
Scotts of Stow
6 months ago
Good afternoon,
Thank you for your 5 star review for this product, we note your comments and observations regarding your purchase and we appreciate you taking the time to leave your feedback.
Kind regards,
Julie
Customer Services Team
Neil
Scotts of Stow
6 months ago
Good afternoon,
Thank you for your feedback, we are sorry that you are disappointed with your purchase of the Cedar Rings, your comments are noted and thank you for taking the time to leave your review..
Kind regards,
Julie
Customer Services Team
Neil
Scotts of Stow
6 months ago
Good afternoon,
Thank you for your 4 star review, we are pleased you are happy with your item, we appreciate you taking the time to leave your review.
Kind regards,
Julie
Customer Services Team
Website was easy to use to find what I wanted (seen in catalogue). Product was despatched within a few days. Parcel arrived when expected (email notification) and was well packed. Item was as...
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Neil
Scotts of Stow
6 months ago
Good morning
Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Julie
Customer Services Team
Great service received
Easy to order
Lovely products to purchase
Looking forward to our next purchases
Neil
Scotts of Stow
6 months ago
Good morning Ann
Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Julie
Customer Services Team
產品評價
Neil
Scotts of Stow
6 months ago
Good morning Ann
Thank you for your positive feedback, we are pleased you are happy with the Farmyard Family you recently purchased, we appreciate you taking the time to leave your review.
Kind regards,
Julie
Customer Services Team
Neil
Scotts of Stow
6 months ago
Good morning Ann
Thank you for your positive feedback, we are pleased you are happy with your item, we appreciate you taking the time to leave your review.
Kind regards,
Julie
Customer Services Team
This item was bought as a gift, and was very well received by the recipient, though she has not yet placed it. Also the ordering was very easy and the delivery was quick, cannot fault at all.
Neil
Scotts of Stow
6 months ago
Good afternoon,
Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Julie
Customer Services Team
交易日期: 10/04/2026
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可信賴顧客
Feefo 驗證
6 months ago
Good as usual
Neil
Scotts of Stow
6 months ago
Good afternoon,
Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Julie
Customer Services Team
產品評價
Neil
Scotts of Stow
6 months ago
Good afternoon,
Thank you for your feedback, we are sorry that you are disappointed with your item we appreciate your comments which will be passed on to the relevant department and thank you for taking the time to leave your review.
Kind regards,
Julie
Customer Services Team
Scotts of Stow is a well-established British homeware retailer offering practical, stylish, and thoughtfully designed products. Based in the Cotswolds, we combine traditional values with modern touches to bring comfort, convenience, and character to homes across the UK.
Scotts of Stow is a well-established British homeware retailer offering practical, stylish, and thoughtfully designed products. Based in the Cotswolds, we combine traditional values with modern touches to bring comfort, convenience, and character to homes across the UK.