Dear Mr Victory, apologies to hear the clock was not working. I'm afraid these things can happen from time to time. However, I am pleased to say we sent a replacement immediately (within 24 hours) after receiving contact from you to advise us of this. I am sorry to hear of the negative experience you have had with Hermes Parcels, of which we were unaware of as we were not advised collection of the faulty item did not take place.
