It was disappointing that it had less clothing choice than an RNLI shop visited at a lifeboat station 2 days earlier. Otherwise easy to navigate website. Products arrived very swiftly which was great.
Delivery time was good. Very pleased with model boat but rather disappointed with rotating seat cushion as does not seem to do alot. Bought it for my mother and waiting to see if she can use it at...
Althoough you couldn't provide the luggage straps as soon as we ordered, we had a phone call from you to say their was a delay. We did appreciate this, and have now received them OK> Thank you.
I feel I was badly misled by the shop brochure which implied that if I ordered online I would receive free postage. This was not the case and when I contacted the shop regarding this I received a...
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RNLIshop
RNLI Shop
16 years ago
Please accept my apologies for the misunderstanding on your order. We did investigate the complaint and agree that the statement used on some catalogues was misleading. It should have said 'if you take up this offer and order online'. We have rectified this mistake going forward and I will authorise your refund today. Our supporters feedback and continued support are very important to us and we do investigate every query thoroughly.
RNLI Shop
We are the RNLI: the charity that saves lives at sea. Every day of every year, people of all backgrounds get into danger in the water. It’s a problem that we’re here to tackle.
We are the RNLI: the charity that saves lives at sea. Every day of every year, people of all backgrounds get into danger in the water. It’s a problem that we’re here to tackle.