Thank you for taking the time to give us your feedback. We are always looking for ways that we can improve our service. Please accept our apologies once again. I can see that this issue has been rectified, and we have sent you out a replacement. If you feel that our customer service could have been improved further, please
do not hesitate to contact us at online_shop@rnli.org.uk, and we will be happy to discuss this with you.
Thank you for supporting the RNLI.