This is the third holiday we have taken with Riviera and first 2 were good. However really disappointed with this one
Nicole - Customer Service Advisor
Riviera Travel
11 years ago
Thank you for your review and we are sorry that your experience with us was not in line with your expectations. We work tirelessly to ensure the very highest quality levels for our tours and it is disappointing that you were not happy with your holiday. You can be assured our Product Manager will be in contact with the hotel to address the points you raised.
產品評價
Nicole - Customer Service Advisor
Riviera Travel
11 years ago
Thank you for your review and we are sorry that your experience with us was not in line with your expectations. We work tirelessly to ensure the very highest quality levels for our tours and it is disappointing that you were not happy with your holiday. You can be assured that we constantly monitor client feedback and react accordingly.
The holiday overall was good, but as We wanted to add on a few extra days, they were of no help at all. I had to book the hotel and return flight myself, and they would not make any financial...
A relaxing first experience of river cruising, which gave us an excellent overview of the Rhine and its impressive route. Riviera took care of all the details and lived up to expectations overall.
Excellent tour in all respects, well organised by Riviera Travel and conducted by an excellent, knowledgable and helpful Tour Guide Mike, who added greatly to our overall enjoyment of the trip. This...
This is the second holiday with Riviera but our first river cruise.
The organisation and reps on both were excellent .
I doubt we would consider another river cruise, city breaks would fit the bill...
