Riviera Travel 評論

Thank you for your 5* review. We are so pleased to hear how much you enjoyed your Highlights of the Douro Valley & Salamanca River Cruise. It's wonderful that you found the ship and crew to be so accommodating, and we're delighted that Cruise Director Mario made such a positive impression. Thank you for taking the time to share your feedback with us.

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the cruise and that, despite the challenges presented by the low river levels, you found the onboard team to be brilliant. We were sorry to learn of the issues you experienced with your travel arrangements. We appreciate how distressing being provided with incorrect terminal information must have been, particularly when travelling with an elderly family member. We also note your comments regarding the arrangements on disembarkation day. We understand that the lengthy wait prior to your airport transfer was frustrating and did not meet your expectations. Your feedback regarding the venue used and the facilities available during this period has been noted and will be shared with the relevant teams for review. We are pleased that you enjoyed many aspects of your holiday and appreciate you bringing these concerns to our attention.

Thank you for your 5*feedback It's wonderful to hear that your holiday was so well organised and that Linda and Vinny provided such professional and approachable support. We're also pleased that the porterage arrangements made things easy for you. Thank you for sharing your positive experience.

Thank you for your 5* review! We are delighted to hear that you had a superb experience exploring the highlights of Banff, the Rocky Mountaineer, and Alaska. It's wonderful to know that you enjoyed your journey with us.

Thank you for taking the time to share your experience of the Burgundy, the River Rhône & Provence cruise. We are so pleased to hear that you loved every minute of your first river cruise with us. It's wonderful to know that you found our organisation of day trips to be good, and that our staff were friendly and efficient. We're also delighted that you enjoyed the food and the variety of choice available. We appreciate your feedback regarding the cabin size.

Thank you for taking the time to share your feedback regarding your recent Seine Paris and Normandy River Cruise. We are pleased to hear that you found the trip to be good overall. We are sorry to hear that the day at Les Andelys was disappointing due to the closure of Chateau Gaillard and that you found the town itself not particularly interesting. We also understand your comments regarding the evening entertainment, and we regret that this was limited on some occasions. We appreciate you highlighting the excellent Popcorn Ladies. Your feedback is valuable to us as we continually strive to enhance our guest experiences.

Thank you for taking the time to share your feedback about your recent holiday. We are delighted to hear that you enjoyed your trip and would recommend us, and that our representative was so nice and helpful. We appreciate you bringing the issue with the hotel bathroom shower pipe to our attention and are sorry that this was not up to standard. We do request any complaints are raised at the time so that this can be addressed and dealt with in a prompt and timely manner , your comments have been shared with the relevant teams .

Thank you for taking the time to share your feedback. We are delighted to hear that you found the ship excellent and that you were pleased with the service you received from our crew. It is particularly encouraging to know that the staff were attentive throughout your holiday, and we will ensure your kind comments are passed on to them. We were sorry, however, to learn of your disappointment regarding the itinerary changes. Unfortunately, river cruise itineraries can occasionally be affected by circumstances beyond our control, such as unusually low water levels on the Rhine. Any amendments are made with the safety of our guests and crew as the highest priority, while also seeking to provide the best possible alternative arrangements. We do appreciate that spending four days in Frankfurt was not what you had anticipated and understand how disappointing this must have been. We were also sorry to learn that the evening entertainment did not meet your expectations. We recognise that our guests have a wide range of interests, and your comments regarding the limited variety and the number of quizzes offered have been noted and will be shared with the relevant team for review. Thank you again for your feedback. Whilst we regret that certain aspects of the holiday did not meet your expectations, we are pleased that you enjoyed the ship itself and experienced the high standards of service for which Riviera Travel strives