Ein Mitarbeiter empfing uns am Flughafen und brachte uns zur Mietstation, die wegen des Umbaus am Flughafen etwas außerhalb liegt. Es ging alles problemlos und zügig und das Fahrzeug war auch in...
1. Am Schalter wurde mir mitgeteilt, dass meine Kreditkarte nicht genügend Deckung habe. Dabei habe ich sie bereits bei der Buchung im Netz angegeben - ohne entsprechende Meldung. So musste ich eine...
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Zdenka
Ridecar
8 years ago
Dear Sir,
We are sorry for the bad experience you had. It appears that the main cause is the lack of proper information. It is our policy, listed in our Terms and Conditions, and mutual for most of Croatian rent a car companies that you need to have a credit card with coverage or take additional insurance. Other misunderstanding is that you did not take it online beforehand. You have booked insurance from the agency. This might be confusing, but it is a completely separate thing. We hope we have made this clearer, but we are sorry for the damage that was already unintentionally done.It is also true that we charge cross border fee if you travel with rental car to another countries. The reason is higher risk for a vehicle. Please do not take it personal, we do communicate it and we are sorry this caused a misunderstanding.
We would be glad to inform you about anything else that seems unclear.
It is certainly not our intention to make you feel that you were treated unfairly.
Very bad service! I will never recommend to rent a car at ride car i Zagreb airport!
Irresponsible staff and bad quality of car.
Zdenka
Ridecar
8 years ago
Dear Madam,
We are sincerely sorry for the bad experience you had. This is not our usual practice and we are unfortunately not imune to human error. The employee responsible for the negligence is no longer working with us and we will continue to educate our employees in order to adapt and improve, as well as to avoid similar situations in the future.
Please feel free to contact our Customer service at customerservice@ridecar.hr in order to see what we can do to try and repair the damage that was done to your customer experience.
Kind regards
產品評價
Zdenka
Ridecar
8 years ago
Dear Madam,
We are sincerely sorry for the bad experience you had. This is not our usual practice and we are unfortunately not imune to human error. The employee responsible for the negligence is no longer working with us and we will continue to educate our employees in order to adapt and improve, as well as to avoid similar situations in the future.
Please feel free to contact our Customer service at customerservice@ridecar.hr in order to see what we can do to try and repair the damage that was done to your customer experience.
We are sorry for the bad experience you had. It appears that the main cause is the lack of proper information. It is our policy, listed in our Terms and Conditions, and mutual for most of Croatian rent a car companies that you need to have a credit card with coverage or take additional insurance. Other misunderstanding is that you did not take it online beforehand. You have booked insurance from the agency. This might be confusing, but it is a completely separate thing. We hope we have made this clearer, but we are sorry for the damage that was already unintentionally done.It is also true that we charge cross border fee if you travel with rental car to another countries. The reason is higher risk for a vehicle. Please do not take it personal, we do communicate it and we are sorry this caused a misunderstanding.
We would be glad to inform you about anything else that seems unclear.
It is certainly not our intention to make you feel that you were treated unfairly.
Kind regards