Awful service. Ordered this in mid-December and it has not arrived. According to their website it does not appear it has even been dispatched. I have contacted them three times to try and sort this...
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Red Candy
Red Candy
1 year ago
We are deeply sorry to hear about the unacceptable delay in your order and the lack of response to your inquiries. We understand your frustration and that you feel you will not receive your item. This is far from the service we aim to provide. To rectify this immediately, please reply to this message with your order number. We will investigate the issue, provide a full refund if the item has not been dispatched, and address the communication breakdown. We are committed to resolving this for you.
Excellent, fun and beautiful products. Ordered from them a few separate times for this Christmas, always efficient and products arrive in good time and in great state. Have also recommended Red Candy...
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Red Candy
Red Candy
1 year ago
Thank you so much for your wonderful feedback! We're thrilled to hear you've enjoyed our excellent, fun, and beautiful products, and that your Christmas orders arrived efficiently and in great condition. We're also delighted that your friends were happy with their recommendations. We truly appreciate your support and your repeat business!
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交易日期： 08/12/2024
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Amy Sharpe
Feefo 驗證
Nottinghamshire
1 year ago
Amy Sharpe說了有關 Red Candy:
Excellent service throughout, great communication with their customers
Red Candy
Red Candy
1 year ago
Thank you for your excellent feedback! We're glad you experienced great communication and service throughout your experience with us.
I buy from Red Candy on a regular basis and have always been extremely satisfied with the customer service I have received.
Red Candy
Red Candy
1 year ago
Thank you for your continued loyalty and kind words! We're thrilled to hear you're consistently satisfied with our customer service. We appreciate your regular business!
Was just told it takes 2 weeks because it’s handmade. Fine, but 14 days have come and gone, with no product still. Took 3 emails to get a reply.
Red Candy
Red Candy
1 year ago
We sincerely apologize for the continued delay in your order and the lack of communication. We understand your frustration, especially after being told it would take 14 days, and for the difficulty in getting a response. To rectify this immediately, please reply to this message with your order number. We will investigate the status of your handmade item, provide an accurate update, and address the communication issues. We are committed to resolving this for you.
