Excellent, prompt and efficient, have used a few times now and always efficient
0
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TC
Trusted Customer
Feefo 驗證
8 years ago
Trusted Customer說了有關 RailTourGuide:
Extremely helpful and super quick to respond with any request.
Extremely helpful and super quick to respond to any request. Thank you.
0
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可信賴顧客
Feefo 驗證
8 years ago
Efficient and helpful service
0
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TC
Trusted Customer
Feefo 驗證
8 years ago
Trusted Customer說了有關 RailTourGuide:
Thanks for the quick assistance
0
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可信賴顧客
Feefo 驗證
8 years ago
Perfect!
So easy to deal with and in such a time conscious environment being able to trust the team to get what you need booked without going back and forth is invaluable.
0
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TC
Trusted Customer
Feefo 驗證
8 years ago
Trusted Customer說了有關 RailTourGuide:
Giles is great!
1
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可信賴顧客
Feefo 驗證
8 years ago
Great Service as always
1
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TC
Trusted Customer
Feefo 驗證
8 years ago
Trusted Customer說了有關 RailTourGuide:
ALWAYS EXCELLENT
1
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可信賴顧客
Feefo 驗證
8 years ago
Desperate need of improvement
The service is too slow. It take 2 and a half hours for one of the agents to come back to you just to give you a summary of what it is you have asked for. If they picked up the phone more and kept...
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David
RailTourGuide
8 years ago
Hi Siarn,
Thank you for your valued feedback earlier this week.
I am very sorry if you feel that our service is too slow! As you are aware we always try to come back to travel agents within 1 hour and that is what we have always tried to do at RailTourGuide since the begining. Over the last couple of months we have seen an exceptional number of enquiries coming into our sales office. My Sales Team of Giles, James and Neil always try to get back to our customers as quick as possible - so my apologises that you had to wait a little longer than usual!
Sorry that you thought we only deserved a NPS score of 1/10, all our other NPS scores 118 of them have been 9/10 and 10/10!
Thank you for your valued feedback earlier this week.
I am very sorry if you feel that our service is too slow! As you are aware we always try to come back to travel agents within 1 hour and that is what we have always tried to do at RailTourGuide since the begining. Over the last couple of months we have seen an exceptional number of enquiries coming into our sales office. My Sales Team of Giles, James and Neil always try to get back to our customers as quick as possible - so my apologises that you had to wait a little longer than usual!
Sorry that you thought we only deserved a NPS score of 1/10, all our other NPS scores 118 of them have been 9/10 and 10/10!
I hope that we can do better for you next time!
Best wishes David