The serviceman was polite, knowledgeable, and helpful in describing the limitations of our product and cost to replace/fix.
產品評價
Puronics Customer Service
Puronics
11 years ago
Thank you for your feedback. Puronics strives to produce quality products with reasonable operating costs. The typical ongoing operating/maintenance cost is approximately 1/3 of one cent per gallon of water treated. We would like to discuss your situation in more detail to determine how we can satisfy your concerns. Please contact Puronics Customer Service at 800-339-8780 or email us at info@puronics.com so we can resolve the situation to your satisfaction.
Thank you for your business!!
Regards,
Puronics Customer Support
可信賴顧客
11 years ago
Puronics - for many years you sold us your "special salt" for the unit. You charged us fours times what it would cost a bag of Morton Pellets at the warehouse store. Later when we expressed our concern for the cost, we were told it was OK to use the Morton Pellets. How about a refund for each year of 75% of what you charged us for salt. Since you offered to resolve to our satisfaction, that would be one part.We also paid $89.00 for a house call to tell us our system had a leak and it would cost over $1300.00 to replace. I went to Lowe's and found out we could get TWO water softeners and a Culligan filtration system for the same cost. So for half the cost and half the annual maintenance charges, we can continue to get the water standard we wish. .I asked your office if your system could filter out pharmaceuticals. Your office could not answer the question. The systems at Lowe's [or Home Depot] can answer the question. Don't you think your customers would like to know how effective your system is?
Do you not know that a recent report from the U.S. Geological Survey (USGS) found that birth-control hormones excreted by women, flushed into waterways and eventually into drinking water can also impact fish fertility up to three generations after exposure — raising questions about their effects on humans, who are consuming the drugs without even knowing it in each glass of water they drink.
The survey, published in March in the journal Scientific Reports, looked at the impact of the synthetic hormone 17α-ethinylestradiol (EE2), an ingredient of most contraceptive pills, in the water of Japanese medaka fish during the first week of their development.
While the exposed fish and their immediate offspring appeared unaffected, the second generation of fish struggled to fertilize eggs — with a 30% reduction in fertilization rates — and their embryos were less likely to survive. Even the third generation of fish had 20% impaired fertility and survival rates, though they were never directly exposed to the hormone.
How do I know if there is any change in my water after a filter change which cost me almost $300 a year? It would be nice to know if your getting something from your money. I did the TDS meter...