Email communication was quick and they kept us up to date as to the delivery of product.
產品評價
交易日期： 18/08/2026
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PC
Paul Cachia
Feefo 驗證
AUS
1 month ago
Paul Cachia說了有關 Pure Ventilation:
Sales do answer the phone promptly but the QA dept lacks staff customer liaison
Product
Pure Ventilation
1 month ago
Thank you for your feedback and for recognising our sales team's responsiveness.
We're sorry to hear that communication during the assessment process did not meet your expectations. While our team works hard to respond to all enquiries as quickly as possible, there can occasionally be delays during busy periods. We appreciate your patience and your comments, which have been shared with the team as we continually look to improve our service.
產品評價
Product
Pure Ventilation
1 month ago
Thank you for your review of the Luna Quiet Boost exhaust fan.
We're pleased to hear you found the fan easy to install and were happy with the lighting features. We're sorry that the unit you received developed a noise issue, although we appreciate your understanding that this appears to have been an isolated case. We're glad we were able to process your return and refund promptly, and thank you for giving the product a balanced review despite the fault experienced.
