Premier Netting 評論

Hello, Please accept my apologies for the issues caused here. It appears the courier, DHL have lost or misplaced the consignment. We have been in contact with DHL daily regarding this issue and each time they've advised it should hopefully arrive the following day, which obviously has not been the case. My colleague responded to all your emails, except the one you sent Wednesday morning, just after 10am. We can only apologise for the delayed response, my colleague was waiting to hear back from DHL regarding the issue. You should, however have been advised that whilst we had no further news, we were indeed doing all we could to rectify the issues. We have now offered to re-send your order on a Saturday service with the hope that it will arrive with you tomorrow. Customer service is something we pride ourselves on, and we are very sorry that you did not receive a response to your email from Wednesday morning until now. Kind regards, Tom Moore Sales Manager