I contacted customer services by phone and email for help with the issue of not being given free delivery for a £160 order as advertised on their website banner. The lady I spoke to never rang me...
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Tom Moore
Premier Netting
3 years ago
Hello Nicola,
I'm sorry to read you had a poor customer service experience with us. I've checked through emails and I can't seem to locate one from the email address associated with your review. I'm sorry my colleague never came back to you regarding the issue with the shipping cost, this must have been a simple error on our part, so again please accept my apologies. We do offer free shipping on orders over £75, therefore we will have the £7.99 shipping charge refunded back to you. Sorry again, Tom Moore Sales Manager
Item came in good time, given its contents i was surprised it wasn't crushed....but no it was well wrapped and the contents in good order......would recommend