Channel Islands Direct 評論

Thank you for sharing your feedback with us. We truly understand how disappointing and inconvenient this situation must have been for you.We want to address the misinformation you received regarding the cancellation of your return flight with Aurigny. We apologise for any confusion caused by the information provided by Channel Islands Direct. Regarding the overbooking issue, we promptly relayed the automated cancellation notice we received from Aurigny to you. We reached out to Aurigny for clarification and were informed that the flight on the 1st of June was indeed overbooked, resulting in the rescheduling of some passengers to the following day. While this was out of our control, we apologize for any inconvenience and upset it caused you. We're delighted to hear that you enjoyed your stay at the Old Government House and that Alejandro provided impeccable service during breakfast. We'll be sure to pass on your compliments to him and the rest of the team. Thank you for bringing this to our attention.

Thank you for your feedback, and we sincerely apologise for any difficulties you experienced with our booking service. Your experience is very important to us, and we and we regret any inconvenience or anxiety caused by the mistakes made during the booking process. We understand the importance of a smooth and stress-free experience when planning a holiday, and we apologise if we fell short of your expectations on this occasion. We appreciate your understanding that while we did make an error earlier in the booking process, the charge was due to the incorrect name provided to us. Please know that we take your feedback seriously and will use it to improve our services in the future. Thank you for bringing this to our attention