PBM is a customer-focused building management company
服務
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過去一年 則評價
Premier Block Management 不再是 Feefo 的活躍客戶
顯示全部1,944則評論
SS
Sarah Sheldon
Feefo 驗證
9 years ago
Sarah Sheldon說了有關 Premier Block Management:
Very prompt response time.
5
分享
ZH
Zoe Harryman
Feefo 驗證
9 years ago
Zoe Harryman說了有關 Premier Block Management:
This is Based purely on my experience with Amelia Mardle. She has gone above and beyond to help resolve a problem and is a credit to the company.
6
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可信賴顧客
Feefo 驗證
9 years ago
Very quick to respond, competant service
Very quick to respond, competant service
5
分享
SH
Stephen Horne
Feefo 驗證
9 years ago
Stephen Horne說了有關 Premier Block Management:
Speedy, very helpful response
Yes
4
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可信賴顧客
Feefo 驗證
9 years ago
Acted promptly
In our dealings with PBM they seem to respond to all situations promptly.
5
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可信賴顧客
Feefo 驗證
9 years ago
Excellent service
I would strongly recommend PBM service. Special thank you to Alex and Lucy for their fantastic job.
5
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DH
D Hutchinson
Feefo 驗證
9 years ago
D Hutchinson說了有關 Premier Block Management:
Communication was very helpful and informative.
Reply to a query by email was very prompt.
5
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SJ
Sanjay Joshi
Feefo 驗證
9 years ago
Sanjay Joshi說了有關 Premier Block Management:
Amelia was extremely helpful, and efficient in dealing with my enquiry.
5
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DB
David Brewer
Feefo 驗證
9 years ago
David Brewer說了有關 Premier Block Management:
fantastic !
Spoke to Alex who could not have helped me more . She wanted to help rather than had to help ! Nicest voice ive heard all day which considering i own a call centre , speaks volumes
8
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DE
Derek
Feefo 驗證
9 years ago
Derek說了有關 Premier Block Management:
Prompt response this time, but poor service generally.
I didn't make a purchase- I had to chase up for receipt for ground rent payment. Although this time I received a prompt response from Amie, this is not the first time I have needed to chase up...
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Gary Cane
Premier Block Management
9 years ago
Hi Derek, sorry our service hasn't been as consistent as we would like. We have been working on our response times which are now up to over 70% e-mail response within 24 hours. We continue to work with our performance manager month on month to improve, we are aiming for 90% by the end of the year. Its nice to hear your recent feedback is good, it shows us the work we are doing is having a positive effect.
Please note we only collect rent for this client which the amount stated in the Lease and actually our fees are paid by the client. Happy to schedule a call and run over this with you, please get in touch.
