The team is awesome, super nice - great products - But on my last two orders the shipping address was screwed up. This last order ended up showing up a week late.
Other than that, everything was...
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Customer Service
Poly Performance
8 years ago
Hi, Thank you for taking the time to leave us your feedback. It sounds like there was some confusion on the shipping address. We apologize for the inconvenience of the situation and your order arriving late. We are happy to hear you like our great products and staff. We are looking forward to helping you out the next time you need parts!
Great people to deal with!!! I recommend them! Great customer service!
Customer Service
Poly Performance
8 years ago
Hey Toby, Thank you for leaving us your positive feedback. We are excited to hear you enjoyed purchasing from us and dealing with our customer service team. We're looking forward to helping you out the next time you need parts!
Hi Ryan, We're happy to hear the quality parts you ordered from us arrived to you quickly! Thank you so much for leaving us your positive feedback. We look forward to helping you out in the future.
Hello, Thank you for leaving us your positive feedback. We are glad to hear you are happy with the great product you ordered from us! We're looking forward to helping you out in the future.
-Maddie, Customer Service
交易日期： 06/11/2017
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Trusted Customer
8 years ago
Trusted Customer說了有關 Poly Performance:
Part shipped almost 2weeks sooner than expected. Great service.
Customer Service
Poly Performance
8 years ago
Hey Stephen, We are delighted to hear that your order shipped out quicker than expected and you had great service! Thank you for leaving us your positive feedback. We're looking forward to helping you out the next time you need parts.
I didn't receive my order as I ordered. I ordered a specific size sperical bearing. Got the wrong one. I ordered 40.00 of extra parts to fix your mistake. Even though I got my ORI struts early, I am...
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Customer Support
Poly Performance
8 years ago
Hi John, I'm sorry it wasn't made more clear when you purchased the ORI struts that the eyelet spacers are not included, I'll make sure my sales staff knows this and communicates it more effectively moving forward. It sounds like that could have prevented the hassle you're dealing with now. Regarding the signature requirement, you can waive it online by registering and using UPS My Choice. We wouldn't usually send a package like that signature required, sorry the manufacturer chose to do this.
Andy Knox
General Manager
交易日期： 06/11/2017
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Trusted Customer
8 years ago
Trusted Customer說了有關 Poly Performance:
I made a bonehead move and ordered the wrong size end links, since I am located near them i was able to bring them in and trade for the right one with zero hassle.
I would definitely purchase parts...
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Customer Service
Poly Performance
8 years ago
Hey James, Thanks for leaving us your positive feedback. We're happy to hear you had a great experience with us and no hassle. We are looking forward to hearing from you the next time you need to purchase parts!
Just as described in the add. Fast shipping. Great communication.
Customer Service
Poly Performance
8 years ago
Hey Duane, Thank you for leaving us your positive feedback. We're pleased to hear you had a great experience with us! We look forward to helping you out the next time you need parts.
-Maddie, Customer Service
交易日期： 28/10/2017
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Trusted Customer
8 years ago
Trusted Customer說了有關 Poly Performance:
Answered all my questions and shipped what I wanted.
Customer Service
Poly Performance
8 years ago
Hey Albert, Thanks for taking your time to leave us your positive feedback. We are happy to hear you got what you wanted and all your questions were answered. We look forward to helping you out with parts in the future!
