I really like the fact that James called me to make sure that I had the right long travel kit before he sent out the package it was very courteous of him and thoughtful and I appreciate the time and...
I lv bought alot of stuff from poly for my rock buggy over the years. Usually pretty happy with the results. This was no one of those times. Order the new shaft for the fox 2.0 shock and when we...
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交易日期： 01/02/2019
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TC
Trusted Customer
7 years ago
Trusted Customer說了有關 Poly Performance:
Answered all of my questions. Offered a 10% discount and shipped fast.
These guys kick ***. I placed my order and they called me within 10 minutes letting me know one item I ordered was out of stock gave me a different option kept in touch via email and made sure...
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交易日期： 05/02/2019
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可信賴顧客
7 years ago
Waited two + weeks for my steering ram because they send it to the wrong address. Then they made me wait till that one was sent to California and back to NJ. They could’ve dealt with it differently.
Eddie
Poly Performance
7 years ago
Hello,
I apologize for the delay in getting you order out to you. We try our best to ship parts out the same day we receive orders, and unfortunately this gives us little time to correct shipping information if it is inaccurate. I hope you understand, and hope to have you back as a returning customer.
Poly performance was extremely helpful when I needed a part that they didn’t carry in stock. I hit them up, they reached out to King suspension and got the part I needed in a few days and had it...
Customer service is appalling. Warranty is nonexistent. I have no idea how these people live with themselves with the way they cheat their customers.
Eddie
Poly Performance
7 years ago
Hi Paul,
I apologize for any inconvenience you may have experienced. Our warranty reflects what the manufacturer offers as a warranty. We do make every effort possible to help customers when they experience issues, and manufacturer's do inspect parts they receive back as warranty claims to verify if failure was due to defect or damage caused by installation error. I hope you understand, and hope to have you back as a customer in the future.
