They need to ask all questions, for example is tracker device fitted. Also confirm date…
They need to ask all questions, for example is tracker device fitted. Also confirm date of births for all drivers.
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可信賴顧客
12 years ago
Most of the staff are very good but some are not ! The not so…
Most of the staff are very good but some are not ! The not so good would perhaps benefit from better training on working over the telephone.
Plan Insurance Brokers
Plan Insurance Brokers
12 years ago
Good morning,
Thank you for your feedback and for renewing with us for another year.
We always deal with any feedback instantly either positive or negative to reward or discipline those involved ensuring we meet our own standards and those expected by all our clients.
Following your conversation with Harry regarding your feedback please accept our apologies and be assured that the relevant departments have been informed to review last year and deal with those concerned appropriately.
We would also like to return the administration fee from your policy
and your card will be credited with that within the next few days.
Kind Regards
Daniel Bryant
Renewals Manager
可信賴顧客
12 years ago
I have to say that Plan Insurance have been in contact with me very quickly over a negative comment that I left. I should have made clear that my complaint was not over any dealings that occurred this year ( which were carried out in a professional and pleasant manner, well done ) but were a carry over from last years dealings. The prompt manner with which this is being addressed can only inspire confidence
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可信賴顧客
12 years ago
Very friendly and will recommend
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可信賴顧客
12 years ago
Excellent company, great communication and service.
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可信賴顧客
12 years ago
Always a pleasure, to deal with, very Polite and professional staff, exactly what I would…
Always a pleasure, to deal with, very Polite and professional staff, exactly what I would expect.
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可信賴顧客
12 years ago
all good thank you
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可信賴顧客
12 years ago
top class service
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可信賴顧客
12 years ago
Peter was excellent, and actually does what a broker is supposed to do!
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可信賴顧客
12 years ago
Phone staff could be a bit more friendly but overall good service with email etc
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.
