Good customer service and I find the staff very helpful
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可信賴顧客
12 years ago
Took 48hrs to get a call back, but once I did was very happy with…
Took 48hrs to get a call back, but once I did was very happy with the service
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可信賴顧客
12 years ago
Joe was a very nice person to deal with, got my insurance to place into…
Joe was a very nice person to deal with, got my insurance to place into my cab over the internet within 2 days, very happy with the service.
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可信賴顧客
12 years ago
Very pleasant lady, and I got exactly what I needed.
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可信賴顧客
12 years ago
Very efficient
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可信賴顧客
12 years ago
renewal by phone was easy and trouble free. they even rang me back to save…
renewal by phone was easy and trouble free. they even rang me back to save me waiting on hold
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可信賴顧客
12 years ago
Although my policy was cheap, it took 3 weeks (and 3 phone call requests) to…
Although my policy was cheap, it took 3 weeks (and 3 phone call requests) to send out via post. Also took 10 days (and 3 phone calls requests) to confirm via email that a policy exclusion didn't...
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Plan Insurance Brokers
Plan Insurance Brokers
12 years ago
Thank you for taking time to speak with me yesterday regarding your issues with your liability policy.
The documents were sent out a few days after inception and your first call regarding the heat endorsement was taken two days later. The documentation was correct as heat cover was confirmed in the statement of fact.
The endorsement on the schedule excludes heat use away from any premises owned, rented or leased by the policyholder.
We do however accept the response time to reassure your concerns and explain this to you was not acceptable for you and was against our service expectations. This was due to a mis-communication between the administration team and the sales agent you dealt with, in light of this we have sent out a goodwill payment of £25.
Please accept our apologies for this response time, any further queries please contact me directly to discuss.
Kind Regards
Daniel Severin
Sales Manager
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可信賴顧客
12 years ago
very proffesional and friendly service
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可信賴顧客
12 years ago
Friendly staff, very professional, many thanks. Will recommend to others.
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可信賴顧客
12 years ago
excellent customer service, and very good competitive rate
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.
