Plan Insurance Brokers 評論

Thank you for renewing your insurance cover for a further year. I have read your comments and I will try and explain our procedures and why we follow them. Your policy fell due for renewal on 02/03/2015. Following the renewal invitation being sent in writing 3 weeks before we also contact all of our customers by phone 7 days before their renewal date and we did so in this event, phoning you on 23/02/2015. We were unable to speak with you, so we left a message on your mobile/landline and also sent you a text reminder to ensure you had your renewal letter. We then made our second call the next day 24/02/2015 and you spoke with the renewals agent in the afternoon. I understand that it was at this time that you confirmed that you were unhappy with our constant calls. The agent agreed that they would not call you again and the renewal was left with you. On 27/02/2015 you contacted the office and renewed. We have always found that our client’s prefer to be reminded about their pending renewal. This gives them ample time to make any necessary changes, get revised quotations and prepare their first payment. Although clients do not intentionally drive without insurance, there have been occasions in the past where further reminders would have stopped clients receiving points and fines if more reminders had been made, it is the clients responsibility to stay insured but we prefer to take this approach. The last thing that we want is to bombard our clients with unnecessary calls and I understand that not every customer will appreciate them, however keeping our clients insured is our main priority. I hope this explains why we make calls, which has been the case over the many years that you have insured your business with us. If you require anything further please contact me. Kind Regards Daniel Bryant Renewals manager

Thank you for your feedback and your continued support of Plan Insurance. I am sorry to hear that you have had issues with the renewal of your liability cover. I can see that you have expressed concerns in the past about this, however having checked the recent renewal process, the renewal invitation was posted to you on the 23/12/2014. Considering this was so close to Christmas and with the understandable post delays around this time, I would have still expected the invitation to have arrived with you before the new year. I cannot explain why the renewal invitation was not received and I can only apologise that this process has left you without the necessary cover required. I have personally set myself a diary for January 2016, at which point I will request the renewal terms from the insurer and I will contact you to discuss them. I hope that the remainder of your year goes well and we look forward to speaking to you in September when your road risks insurance policy falls due for renewal. Kind Regards Daniel Bryant Renewals manager