Plan Insurance Brokers 評論

Good morning, Thank you for your feedback regarding the renewal of your policy, the production of documents quickly and accurately is very important to us therefore your comments have been looked into thoroughly. Your policy was renewed on Friday the 4th and at 5:47 PM we have sent an email with your new certificate attached as requested, I have copied this email below. From: TaxiRenewals Sent: 04 September 2015 17:52 To: 'st###############@hotmail.co.uk' Subject: Emailing: CVPrintCertpdf Please find your Certificate of Insurance attached following renewal. Regards, Sam Simpkins Renewals Advisor When we send documents to a hotmail address they almost always end up in your junk folder as hotmail will see its from a company and assume its spam. Unfortunately nothing can be done regarding this so when expecting emails please check your junk folder, also you will find the above email in there from Friday. I understand documents have now been received and your hard copies will be with you today or tomorrow. If you require anything further please contact us. Kind Regards Daniel Bryant Renewals Manager

Good morning, Thank you for your feedback and your continued business, it is disappointing to hear you are not totally satisfied so we have looked into your record in full for the last few years. Your policy is a commercial contract of insurance, due to this they do not carry a 14 day cooling off period. This is the same for all Taxi policies available on the market and not due to us or the insurer you are insured with. Also with the credit card charges, this is very common in the market and has been for a long time. We have always avoided these charges until this year due to increased bank charges for administering card payments. Although your agent could not remove this charge we do feel that we have have offered a very competitive price which is the lowest we are physically able to do. Also we have reduced our broker fee and not charged for splitting your payments which usually carries a £40 fee for your policy. I would like to thank you again for your business. Kind Regards Daniel Bryant Renewals Manager

Thank you for renewing your cover with Plan Insurance Brokers and for providing feedback regarding our service and product. As you are aware, we have moved you to a new insurer this year following Service Insurance removing themselves from the Motor Trade Market. Regrettably therefore it is not always possible to match the exact cover provided by one insurer and mirror it through another company. I can however confirm that in this instance, the cover provided by Tradewise Insurance is identical to that of your previous insurer. The Indemnity levels, vehicle restrictions and various other extensions are the same, but I do appreciate that the price has not dropped as expected, following the addition of a year no claims discount. We have in our opinion offered you our most competitive quotation without scrimping on cover. In respect of your vehicles not showing on the Motor Insurance Database (MID), it is very common for there to be a delay when moving vehicles from one insurer to another. Unlike a renewal with an existing insurer they are not carried over automatically and must be submitted a fresh by the new provider. I can confirm that since you submitted your feedback, 3 of the 4 vehicles confirmed at renewal are now showing as insured on the MID. I am afraid that the 4th vehicle was unacceptable due to its nature and I understand that my colleague has discussed this matter with you via telephone earlier today. You have confirmed that you have now arranged a log in to the insurer’s website where you can manage your vehicles directly, without any involvement from ourselves. If you experience any difficulties with the website or have any issues with vehicles not showing on the MID in future, then please do not hesitate to contact the office and we will try and resolve these for you. Kind Regards Daniel Bryant Renewals Manager

Following the recent renewal of your motor trade insurance policy, may I thank you for your continued support of Plan Insurance Brokers and for providing us with your feedback via Feefo. During my time in the insurance sector I have found that it is a common opinion of policy holders, that it is only upon making a claim that they will every truly know how good an insurance provider are. In my opinion the insurers that we use are reputable and well established companies. Very rarely do we receive complaints regarding claims and when we do, it is usually due to the frustration caused when a third party are refusing to admit liability or a similar scenario that is delaying a payout or settlement. I hope that in your case it does not come to this, but as far as we are concerned, all that we can do is provide you with the best available policy suited to your needs and at a competitive premium. I am of course disappointed to hear that you have not received the service that is commonly affiliated with our company and for that I am sincerely apologetic. If you are told that you will receive a call or an email then I would expect the agents to fulfill their promise. Individuals concerned have been spoken to and further training will be given to ensure our staff provide the service we pride ourselves on. I have listened to the renewal calls and have emailed you yesterday with the information that you had requested. As a gesture of good will I am sending you a cheque for £25, which I hope will go some way to apologise for the issues you have raised. If you experience any further problems mid-term or have any questions then please do not hesitate to contact me. I look forward to speaking with you at next renewal. Kind Regards Daniel Bryant Renewals Manager