Hi there,
Thank you for sharing your feedback.
We’re really sorry to hear about your experience with our frames.
This isn't the usual standard of our frames, so we will definitely discuss the with our production team.
If you could please reach out to our customer service team at sales@photoframesandart.com with your order number, we would be more than happy to arrange a collection and refund for the frames.
Best wishes,
PF+A team x