Hi Geoff,
Thank you for this positive 5-star review.
Kind Regards
0
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可信賴顧客
Feefo 驗證
4 years ago
Reliable, confidential and delivered to my door. Trusted provider.
Oscar
PharmXtra
4 years ago
Hi there,
Thank you for this 5-star review.
Kind Regards
0
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JA
Jane
Feefo 驗證
4 years ago
Jane說了有關 PharmXtra:
Great
Easy process simple consultation quick approvement. From placing the order to delivery it took 6 days. Although eu meds don’t respond to you via email straight away you do get a answer eventually....
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Oscar
PharmXtra
4 years ago
HI Jane,
Thank you for this extremely informative review.
We really do appreciate it.
Kind Regards
1
分享
LU
Lucinda
Feefo 驗證
4 years ago
Lucinda說了有關 PharmXtra:
Very disappointing
Unfortunately my order still hasn't arrived after 4 weeks. Customer service has been very poor, just telling me it's on it's way. I have been a loyal customer for many years so very dissapointed. EU...
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Oscar
PharmXtra
4 years ago
Hi Lucinda,
I've just chased this up with our customer support team and I believe they will be emailing you very shortly, so please check your emails for their response.
Sorry for the inconvenience.
Kind Regards
EUMeds
LU
Lucinda
4 years ago
Order still not arrived, tracking number still not showing as dispatched, no contact from Customer Services team as promised in the previous response.
Oscar
PharmXtra
4 years ago
Hi Lucinda,
I've just been informed and shown by my customer support team that they have been in contact with you on multiple occasions and have informed you that if you are not willing to wait for your order, you are able to get a full refund.
Sorry for the inconvenience.
Kind Regards
EUMeds
5
分享
可信賴顧客
Feefo 驗證
4 years ago
Be aware
Poor customer service. I ordered medication 7 days ago and had an email to say that they have been dispatched but still not arrived. Tried calling the m telephone number but it doesn’t work and can...
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Oscar
PharmXtra
4 years ago
Hi there,
First of all I apologise for the delay of your order. However, I've just been in contact with the customer support team and they informed me that you emailed us yesterday and since then you have been in contact with our team with back and forth emails, in which they replied stating that your tracking number will be updated in the next 24 hours.
Sorry for the inconvenience.
Kind Regards
EUMeds
1
分享
可信賴顧客
Feefo 驗證
4 years ago
Excellent
Excellent service; highly recommended.
Oscar
PharmXtra
4 years ago
Hi,
Thank you for this positive review. Thank you for recommending us, we will keep trying our best to continue satisfying our customers.
Kind Regards
EUMeds
1
分享
GI
Gilly
Feefo 驗證
4 years ago
Gilly說了有關 PharmXtra:
Excellent service
Always excellent service, wouldn’t use anyone else
Oscar
PharmXtra
4 years ago
Hi Gilly,
Thank you for this 5-star review.
Kind Regards
EUMeds
0
分享
JA
James
Feefo 驗證
4 years ago
James說了有關 PharmXtra:
1st class service
Absolute 1st class service. Very understanding and sympathetic towards there customers. Very good comms too.I would recommend EU Meds to everybody. Thank you EU Meds.
Oscar
PharmXtra
4 years ago
Hi James,
Thank you for this positive review. Thank you for recommending us, we will keep trying our best to continue satisfying our customers.
Kind Regards
EUMeds
1
分享
可信賴顧客
Feefo 驗證
4 years ago
have not yet recieved my order
i have not recieved my order placed on 5th august
never had a problem before with any orders so cannot understand why my order
has not been delivered
payment has been taken
Oscar
PharmXtra
4 years ago
Hi there,
I've just chased this up with our customer support team and I believe they will be emailing you very shortly, so please check your emails for their response.
Sorry for the inconvenience.
Kind Regards
EUMeds
可信賴顧客
4 years ago
thank you first problem ever with eu meds that i have experienced
hope to recieve my order shortly
thanks carol
1
分享
可信賴顧客
Feefo 驗證
4 years ago
Appalling service. Gave 1 star because I couldn’t give zero
Continued delaying tactics saying item will be dispatched in a week, the week passes and then another message to say 2 weeks time. I’ve lost hope of receiving my order, which was important and I’ve...
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Oscar
PharmXtra
4 years ago
Hi there,
I'm sorry to hear about your unfortunate experience with us.
Please get in contact with our customer support team and they will be happy to resolve this issue with you, whether that's by refunding or chasing down your order.
Kind Regards
EUMeds
可信賴顧客
4 years ago
I’ve been in constant contact with customer support and they keep putting me off by delaying the dispatch the items. They say it has been sent to the courier but they have ‘technical issues” which keeps delaying it. This does not tell me anything and I made the order almost a month ago and am no nearer receiving my parcel. Please look into this for me as I need the item
Oscar
PharmXtra
4 years ago
Hi there,
I've just chased this up with our customer support team and I believe they will be emailing you very shortly, so please check your emails for their response.
Sorry for the inconvenience.
Kind Regards
EUMeds
