Application was quick and simple, Documents came quickly, I have my 2 cats covered for life, no intention of changing, have tried other insurers but have to say Petplan is the best.
Everyone I spoke to was helpful, knowledgeable, not pushy, gave the details of the policy in none technical language and altogether a very good experience. The reason I contacted pet plan was...
This was my first contact with Petplan and it was purely to arrange pet cover so there were no complications. As I would expect therefore it was all dealt with in an efficient manner and the...
Following the recent death of my old dog and then insuring a new dog, the customer service people at Petplan made everything so easy but they were so sympathetic without being 'over the top'. I also...
I had to call and ask for a policy document twice, despite my complaint they would not send me it by recorded delivery, I waited ages for it. absolutely terrible service.
Staff very friendly and helpful, no problems with claims being settled again very quickly. Insured my cat with a different company and regretted, long time to settle claims and just very unhelpful....
