Took longer than expected to process when all parties provided info promptly after the treatment. Had to chase up several times
Alison
Petplan
2 months ago
Hi Rachel,
Thank you for taking the time to write us a review. Sorry to hear that your claim took longer than expected. Delays can occasionally occur when we require extra information or medical history. We hope your pet is on the mend!
Thanks, Alison - The Customer Service Team
Hi,
Thank you for your review and rating, we're glad to hear you have found our service easy to use.
Thanks, Alison - The Customer Service Team
交易日期: 21/06/2026
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可信賴顧客
Feefo 驗證
2 months ago
交易日期: 17/06/2026
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可信賴顧客
Feefo 驗證
2 months ago
I was dealt with by a young lady who was efficient ,friendly and who. Was able to deal with any questions I used PetPlan for 15 years with my last dog and have always found that the help I received...