Overall can be considered an easy and positive experiance particularly considering the personally challenging circumstances the interaction fell within. It would be five stars if navigating the...
One email saying my vet had not returned the claim material. I called and they had not been asked for their material for my claim.
Second email received repeating the claim that my vet had not dealt...
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Rebecca
Petplan
1 month ago
Hi John,
I'm sorry to hear you've had such a chaotic experiencing when claiming. I'll pass your feedback on and I hope we can get this right if you need to claim again, as this isn't the experience we want our customers to have at such a difficult time.
Thanks, Becky - The Petplan Team
First class. Knowledgeable pleasant call handle i already knew the level of insurance but was reassured by the call handler. I was pleasantly surprised by the amount quoted for my new 3 year old...
