Rang up to query a claim, pet plan unsure why it is taking so long so the CS advisor told me another department would look into it and get back to me.
Purchased insurance for a rescue dog, prices...
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Zen
Petplan
1 month ago
Hi, Thank you for your review. We appreciate your honesty and are sorry to hear about your experience. Regarding your claim query, we understand how frustrating it can be to wait for updates. We also appreciate your feedback on pricing. We continuously review our products to ensure they offer value to our customers, and your comments have been noted. We're always working to improve our online experience, including the ability to manage multiple pets. Can you please an email to social@petplan.co.uk with your policy number and full name so we can look into your claim and the advise why you may not be able to view both pets online.
Thanks, Zen – The Customer Service Team
Very friendly and helpful when I registered my new kitten over the phone.
交易日期： 18/07/2026
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MM
Ms Michelle Milsom
Feefo 驗證
1 month ago
交易日期： 14/07/2026
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可信賴顧客
Feefo 驗證
1 month ago
Rebecca
Petplan
1 month ago
Hi,
I'm sorry to hear you've had a negative experience with us. If you'd like to discuss this further, please email social@petplan.co.uk with your policy details and concern.
Thanks, Becky - The Petplan Team
My cat had passed away and Petplan treated us with sympathy . They were prompt with sorting our claim for illness and tests. It was nice to be treated with kindness because of the bereavement.
Excellent service! Asked for documents to be posted to me and that was done within a couple of days. Had been with Petplan with our previous dog who had allergies and a heart murmur and there was...
