Pedalsure Ltd 評論

Nalina thank you for your feedback. Whilst our telephone support is only open during office hours we do aim to reply to all emails to our customer services email within an hour up to Midnight weekdays and 10pm at the weekend. Our Customer Service email address is cservice@pedalsure.com. We apologise if we did not meet these standards. 

Thank you for your feedback. We apologise if you have not found our process to be transparent. My goal is firstly to ensure that you receive any required information, then or before we will be pleased to refund you if you are not fully satisfied with our terms. 

We do list Excess in the Table of Cover on the Website and also FAQ's. We are open to discussing improving positioning. 

Please be kind enough to email me directly on phil.cooper@pedalsure.com where I will be pleased to attend to your feedback.

Thank you for highlighting. Having resent the policy certificate, you have bought to our attention that we need to do more to make sure that we show clearly that there is no excess or exemption period on our Bronze, Silver or Gold Policies. We apologise again for any inconvenience.

Thank you for your positive feedback

Thank you for your comments.