The product I ordered arrived earlier than expected - which was a plus! However, the color I ordered didn't match what was shown on the site. It also had a very unexpected 'chemical' smell. We called...
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PacaPod Team
pacapod-store-us
8 years ago
Thank you for taking the time to leave a comment - I am sorry to hear there is an issue with your bag. I would also like to apologise that our call centre didn't provide the correct information with regards to returning a bag with a problem.
A member of our customer service team will contact you by email to explain how we will get this resolved for you.
產品評價
交易日期： 29/04/2018
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TC
Trusted Customer
8 years ago
Trusted Customer說了有關 pacapod-store-us:
No free return shipping available in case you don't like the product you ordered.
PacaPod Team
pacapod-store-us
8 years ago
Thank you for taking the time to leave us feedback on our returns policy.
We are always looking at ways to improve the service we deliver, including for our shipping and returns. Currently we offer free shipping on all orders over $70, which would not be possible if we were also offering free returns. We do work with retailers in the US who have different returns policies to us, and full details of how to return an order is available on our website prior to ordering.
We are sorry that you weren't happy on this occasion.
we've purchased a pacapod handbag before, it's was such a great item that you don't hesitate to get a new one, the high quality meant for serious wear and tear, the designs are great to make people...
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產品評價
交易日期： 26/03/2018
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可信賴顧客
8 years ago
Service was great. However, I wasn’t impressed with the quality of the bag. Their newer productos are much better. As a new mommy I really appreciate the concept of the bags.
交易日期： 22/03/2018
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可信賴顧客
8 years ago
Did not get the correct item. Customer service will rectify the situation but the item will take several weeks since it will have to come from England
交易日期： 25/02/2018
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TC
Trusted Customer
8 years ago
Trusted Customer說了有關 pacapod-store-us:
I had a great experience with placing & receiving my order. My bag came in just a couple days from when I placed the order! Our baby is due in 2 months so we haven’t had a chance to use the bad yet,...
After choosing 7 day shipping for my purchase, I realized that the baby shower I had bought the pacapod for was in exactly 7 days. I spoke with Alice Edmonds about changing my shipping choice after...
A member of our customer service team will contact you by email to explain how we will get this resolved for you.