Easy to order and. Complete my purchase. Kept updated at all stages in the dispatch and delivery process. Add to that amazing prices what's not to love.
Package damaged and still not received replacements
OPS TEAM
Online Pound Store
8 months ago
Hi,
Thanks for your feedback.
We received your email regarding this issue on Friday, and it was promptly responded to. We didn't receive a response until Sunday, and, as we don't operate on weekends, your items have been re-sent via priority shipping today.
Kind regards,
OPS
Hi Debs,
Thank you for your feedback. We’re very sorry to hear that your products did not arrive in the condition you expected.
As soon as we received the images you provided, we issued a refund for the affected items and began an internal investigation to understand what happened and prevent this from occurring again.
We truly appreciate you taking the time to share your experience, as your feedback helps us improve our service.
Kind regards,
OPS
Not all items were in the delivery and when I emailed I got no reply .
OPS TEAM
Online Pound Store
8 months ago
Hi Karen,
We're sorry to hear that you were missing items from your order.
As your email was sent outside of operating hours, a member of our team responded to your email the following day.
Please respond at your earliest convenience. We are desperate to get this sorted for you.
Kind regards,
OPS
