Finally the website is working properly and my order went through first time and was delivered in a few days, great products, great price and quick delivery. Like the fact there is a vegan filter so...
Havent received parcel contacted to tell you and have been told 3 to 4 days before I can find out where it is money has already been taken first time using this service very disappointed
OPS TEAM
Online Pound Store
7 months ago
Hi Mandy,
We’re really sorry to hear you’re disappointed — we completely understand how frustrating it is when you’re waiting for a parcel, and it hasn’t arrived as expected.
As mentioned in our email correspondence, your parcel has unfortunately experienced a delay within the Evri delivery network. As soon as you contacted us, we escalated this directly with your local depot to investigate the cause of the delay. They’ve advised that this can take 2–3 working days to receive a full update.
Please rest assured, we are actively monitoring this for you, and if the parcel isn’t delivered in the meantime, we will be back in touch with a resolution as soon as we receive confirmation from the depot.
We truly appreciate you giving us a try with your first order, and we’re very sorry that your experience hasn’t been smooth so far. Thank you for being so patient while we work to get this resolved. Kind regards,
OPS
